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Business Support Assistant

World Food Programme

Humanitaire (ONG, Associations, ...), Projet/programme de développement
Opportunités de carrière : Business Support Assistant (Human Resources) SC4- Maputo (135141)

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders may either perform administrative support functions in the front office and report to the Business Support Associate, or provide administrative support to team(s) with the reporting line to the relevant Head of Unit, Chief, or the designate. In cases where these positions support a specific business stream, the reporting line may be to the relevant Head of Unit, Chief, or the designate.
At this level, work is carried out under minimal supervision. Job holders are expected to produce organised and accurate work, undertaking specific business support activities. They may offer guidance on standard practices to more junior staff in their area of work.

Education : Completion of secondary school education.
Experience : Four or more years of progressively responsible work experience – management of International Staff/HR correspondence (letters)/drivers license/Onboarding.

To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.  

KEY ACCOUNTABILITIES (not all-inclusive)
Under the direct supervision of the HR Officer and the overall supervision of the Head of Human Resources, the Business Support (HR) will perform the following duties:

 • Provide assistance on general HR queries and follow up actions, to ensure consistent and high quality HR services are delivered to international staff;
 • Liaise with HQ on HR related matters, i.e. payroll, contracts, etc. and provide necessary information in order to enable timely delivery of HR services;
 • Provide administrative support in various HR activities in the areas of work allocated by the professional officer including on boarding of new staff members in compliance with relevant processes and procedures;
 • Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards;
 • Draft various HR documentation required for the specific area of work (e.g. employment contracts, transfer letters, certificate of sevice, training-related documents, etc.) ensuring accuracy and meeting established deadlines;
 • Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, absences, performance management etc.), ensuring compliance with the established deadlines and accuracy of HR data;
 • Focal person for Rest & Recuperation clearances within the stipulated Service Level Agreements;
 • Support staff deployment and related administrative actions including preparation of basic reports, to facilitate efficient HR service enabling WFP to respond quickly to a crisis;
 • Collect and disseminate staffing statistics for International staff when requested;
 • Provide support in recruitment and management of international Consultants and Short term Professionals (e.g. review documents, post vacancy announcements on WFP jobsite, screening, participation in interview;
 • Travel focal person for the unit;
 • Perform any other duties as assigned by the supervisor;

 • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
 • Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
 • Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
 • Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

 • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
 • Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
 • Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
 • Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

 • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
 • Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
 • Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
 • Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

 • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
 • Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
 • Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
 • Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

This section is optional to describe additional responsibilities & knowledge required for the specific job


Type of contract : Service Contract-SC4

Duration : 12 months (With possibility of extension)

27 January 2020

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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