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CHB Team Lead

Maersk Line

Abidjan, Côte d'Ivoire
Transports et logistique
CHB Team Lead

Cote d'Ivoire
Customer Service

Last application date: 3/3/2021

The Republic of Côte d’Ivoire is located in Western Africa, bordering on the south by the Atlantic Ocean. The population is estimated at 20 million with the capital city residing in Abidjan. The country is regarded as having a high level of religious freedom and diversity, with the predominant religion being Christianity, Muslim and animist.

Côte d’Ivoire boast lots of agricultural products like cocoa (1st worldwide producer), coffee, cotton, rubber, oil palm, cashew, and diverse natural resources natural gas, diamond, gold, timber, iron, etc. Côte d’Ivoire forms part of the Central Bank of West African States (of which it is the dominant economy), the West African Economic and Monetary Union and Economic Union of Central Africa (UEMOA) and the Organisation for the Harmonization of Business Law in Africa (OHADA).

The Côte d’Ivoire Area, which includes offices in Côte d’Ivoire, Nigeria, Ghana, Togo, Benin, Burkina Faso and Niger is a fast changing and dynamic collection of markets. With its head office in Abidjan, Maersk Liner business has established a strong and expanding presence in the area with an expectation for continued growth and development in the future.

We offer
-We offer a position in a challenging and ever-changing environment in which you will gain industry knowledge, sharp communication skills and customs clearance techniques, procedures and process.
-This will equip you with the competencies required for cargo customs clearance and delivery, deepen your potential and career development as well as contribute to your team’s and organization’s success.
-You will enjoy the opportunity to lead a team in charge of customs formalities, part of responsibility for the E2E shipping process to delivery of the cargo at destination.
-Part of a world-class brand in the form of Maersk, you will experience the chance to work alongside a dynamic and motivated team of delivery and to contribute to the growth and success of Maersk.
-This role will allow you to create your own impact and be exposed to great development opportunities not only within the Maersk brand, but also across the AP-Moller Maersk Group.

Key responsibilities
-Support our product team on providing costing for cargo customs clearance as per request
-Generate D15 or D25 as per cargo requirements or any other declaration (D3, D6, …) and exonerations needed for cargo customs clearance
-Apply for RFCV
-Act as a key contact and build strong and sustainable relationship with customs authorities and relevant parties intervening in the process
-Has responsibility for providing expertise in customs regulations, procedures and policies in place
-Handle incoming customs clearance queries & issues
-Ensure customer satisfaction through a positive customer experience and a smooth execution of the end to end shipment lifecycle
-Ensure all possible optimizations applied while offering costing for customs clearance to maximize profitability
-Prepare and submit weekly and monthly report to Management
-Develop strong understanding of customers’ business drivers, needs and requirements
-Team coaching skills and result-oriented

We are looking for
-Has good knowledge of SYDAM/GUCE
-Has previous experience in shipping cs/logistics is an advantage
-Able to perform and make decisions under pressure
-Self-driven and goal-oriented, team player
-Has strong interpersonal and communication skills to manage customer networks as well as negotiation process
-Fluent in English and French (written and coral)
-Problem solving skills with a strong customer focus
-Can build and maintain a strong network of customers
-Successfully manage the negotiation process
-Has an ability to qualify leads
-A clear communicator at all levels of the organization, confident in decision making
-Has knowledge of market competitors and industry
-Strong organizational skills with understanding of prioritization, be compliant-oriented
-Experience with Microsoft Office Programs

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