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Care Business Partner - Reefer

APM Terminals

Cape Town, South Africa
Transports et logistique
Care Business Partner - Reefer

South Africa
Cape Town
Temporary Customer Service 

Last application date: 30/8/2019

The role of the CARE Business Partner is to own and manage the customer experience of their assigned customers in the Reefer industry. This includes proactively monitoring and managing the end-to-end shipment cycle in compliance with the company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer or keeping customers informed of relevant deviations.

We offer
• An exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with a focus on creating valuable relations with our customers
• A highly collaborative and motivating workplace
• Career development program
• End-to-end knowledge of shipping and cross functional projects

Key responsibilities
• Give customers the incentive to ship more with us by owning customer issues;
• Be in control of the experience customers feel and become their
trusted partner;
• Network with clients and build long-term relationships;
• Use state of the art platforms to interact with customers and improve
their experience;
• Own and improve customer satisfaction;
• Enable collaboration and long-term service improvements;
• Control targets and drive results;
• Plan your own work schedule.

We are looking for

Someone with the following:
• Experience in customer service;
• Good command of written and spoken English;
• Excellent communication and presentation skills;
• A change agent, always ready to bring new ideas, try new initiatives;
• Able to work independently and also as part of a team;
• Exhibit professionalism and friendliness;
• Experience in reefer, shipping or the fruit industry is an advantage.

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