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(01) HEAD OF FINANCE (M/F) / (01) HUMAN RESOURCE MANAGER (M/F) / (01) HUMAN RESOURCE MANAGER (M/F)

Company specialized in providing affordable and upgradeable solar solutions

Bénin
Talents Plus Conseils Benin recruits for a Company specialized in providing affordable and upgradeable solar solutions to meet off-grid customers' energy needs: 

ONE (01) HEAD OF FINANCE (M/F) (Ref : TPC-0819R04HD)

Responsabilities
Participate in the development of the corporate strategy and implement operational policies and corporate plans;
Develop annual budget and plans including forecasts and/or projections;
 Evaluate, utilize, and improve accounting system to enhance functionality of financial management and reporting;
Review and implement accounting policies and procedures to ensure stronger internal controls; 
Provide accurate and timely financial and management reports where appropriate; 
Monitor and control the flow of cash receipts and disbursements to meet the business and investment needs of the company;
Oversee investments and income ;
Prepare audit schedule and liaise with external auditors for periodic audit and inspections;
Manage the acquisition of capital assets and ensure that assets are properly tagged, amortized, and disposed of as appropriate;
Establish rapport and communication with banks fund managers and other key stakeholders; Ensure accurate reporting of inter-company transactions;
Oversee monthly stock audit, calculate and record inventory shrinkage & receivable write off;
Develop P&L as well as monthly management accounts (P&L, balance sheet and cash flow);
Issue Board reports and perform tax filing and issue statutory reports;
Timely preparation and submission of returns to regulatory and statutory authorities;
Lead the accounting team to document and maintain complete and accurate supporting information for all financial transactions;
Implement and continuously update departmental workflows for Finance and client contracts in order to strengthen internal controls;
Provide guidance and direction to staff in accordance with the company policies, procedures, processes and systems in place;
Review and submit financial records for receipts, payables and cash flows in a timely manner;
Conducting action oriented financial and operational related analysis;
Creating ongoing business intelligence reporting and evaluating organization through data driven metrics;
Identifying and implementing team-upskilling and training programs;
Management reporting, taxation, risk management, financial budgeting process, and special projects (e.g treasury management, fundraising and investor reporting).

Profile
University degree Finance, Economics or Accounting or equivalent from a recognized institution. Master’s degree preferably MBA will be an added advantage;
CPA (K) or equivalent;
MUST have at least seven (7) years’ experience in a busy commercial environment, three (3) of which must be at senior management level;
Member of ICPA(K);
Experience in using OHADA systems;
Working knowledge of IFRS;
Finance & Strategic Planning experience preferably in an FMCG company or Utility Company;
 Excellent knowledge and understanding of contemporary financial principles and practices and reporting;
Experience in Financial Management Systems, Business/Department strategy formulation and execution;
Demonstrated supervisory and leadership skills managing team/department performance and staff;
Working knowledge of all statutory legislation and regulations;
Proficient user of finance software; 
Proficiency in both written and spoken French a must, English an added advantage; 
High attention to detail and excellent analytical skills;
High integrity and ethical level;
Able to maintain utmost confidentiality of information in their possession;
Excellent communication, interpersonal, negotiation and presentation skills;
Self-motivated, confident and outgoing personality;
Have great attention to detail and able to get things done to completion.
 
ONE (01) HUMAN RESOURCE MANAGER (M/F) (Ref: TPC-0819R04HRM)

Responsabilities
Support the implementation of the globally agreed salary, bonus, commission and benefits structure for staff and Agents;
Support the recruiting process at country level, together with the hiring managers;
Devise means of improving engagement and execute the annual engagement plan;
Become the company’s equal opportunities champion to ensure equal opportunity in recruitment, training and retaining is given to all genders, tribes, etc.; 
Ensure that staff performance objectives and appraisals are done within the right timelines;
Oversee implementation of health and safety at country level;
Oversee HR admin (employee database, signing of contracts, IT permissions, etc);
Support in Keeping the HR processes in Company’s Operational Management System up to date;
Improve company HR department to generate improved efficiencies, reduce cost or improve data retained in HR management;
Support to implement the Company HR policies at the hub and shop level and help bring down our global policies such as Anti-Bribery and Corruption; 
Schedule and coordinate recruitment, together with relevant line and functional managers;
Keep an organised database of candidates and those interviewed;
Ensure that company has all necessary employee details (contract details, tax numbers, A/C No., social security and health insurance), and keep the Employee Database up to date at the hub level;
Update the head of HR on payroll information of employees;
Identify training needs for employees the hub and shop level;
Follow-up with line managers to ensure employee objectives are set and reviews are done on time and accurately;
Implement employee benefits such as health insurance;
Submit reports to Management on staff development;
Support the Head of HR to Implement disciplinary procedures where necessary;
Ensure health and safety procedures are trained and followed at the hub and shop level;
Maintain an open door for staff to voice concerns that they would not feel comfortable brining to their managers;
Plan team building activities, and ensure that line managers have staff motivation in budgets;
Implement employee recognition programs by implementing the employee of the month program;
Coordinate the production and distribution of employee materials (ID badges, uniforms, health and safety equipment, etc).

Profile
Has a BA/BS degree or equivalent practical experience. A degree in human resources management, labor relations or a related field of study, in particular a Master’s degree is highly preferred;
Has seven (7) or more years of experience as a HR business partner or generalist experience supporting leaders in large national, regional or global companies;
Has three (3) years of people management experience;
Embraces technology;
Strives for continuous improvement;
Be able to provide expertise on all core HR related topics including workforce management, recruiting, performance management, development programs, employee relations, compensation & rewards, diversity and inclusion;
Strong organizational skills and attention to detail, deadlines and confidentiality are key;
Proficiency in both written and spoken French a must, English an added advantage.

ONE (01) HUMAN RESOURCE MANAGER (M/F) (Ref: TPC-0819R04HRM)

Responsabilities
Support the implementation of the globally agreed salary, bonus, commission and benefits structure for staff and Agents;
Support the recruiting process at country level, together with the hiring managers;
Devise means of improving engagement and execute the annual engagement plan;
Become the company’s equal opportunities champion to ensure equal opportunity in recruitment, training and retaining is given to all genders, tribes, etc.; 
Ensure that staff performance objectives and appraisals are done within the right timelines;
Oversee implementation of health and safety at country level;
Oversee HR admin (employee database, signing of contracts, IT permissions, etc);
Support in Keeping the HR processes in Company’s Operational Management System up to date;
Improve company HR department to generate improved efficiencies, reduce cost or improve data retained in HR management;
Support to implement the Company HR policies at the hub and shop level and help bring down our global policies such as Anti-Bribery and Corruption; 
Schedule and coordinate recruitment, together with relevant line and functional managers;
Keep an organised database of candidates and those interviewed;
Ensure that company has all necessary employee details (contract details, tax numbers, A/C No., social security and health insurance), and keep the Employee Database up to date at the hub level;
Update the head of HR on payroll information of employees;
Identify training needs for employees the hub and shop level;
Follow-up with line managers to ensure employee objectives are set and reviews are done on time and accurately;
Implement employee benefits such as health insurance;
Submit reports to Management on staff development;
Support the Head of HR to Implement disciplinary procedures where necessary;
Ensure health and safety procedures are trained and followed at the hub and shop level;
Maintain an open door for staff to voice concerns that they would not feel comfortable brining to their managers;
Plan team building activities, and ensure that line managers have staff motivation in budgets;
Implement employee recognition programs by implementing the employee of the month program;
Coordinate the production and distribution of employee materials (ID badges, uniforms, health and safety equipment, etc).

Profile
Has a BA/BS degree or equivalent practical experience. A degree in human resources management, labor relations or a related field of study, in particular a Master’s degree is highly preferred;
Has seven (7) or more years of experience as a HR business partner or generalist experience supporting leaders in large national, regional or global companies;
Has three (3) years of people management experience;
Embraces technology;
Strives for continuous improvement;
Be able to provide expertise on all core HR related topics including workforce management, recruiting, performance management, development programs, employee relations, compensation & rewards, diversity and inclusion;
Strong organizational skills and attention to detail, deadlines and confidentiality are key;
Proficiency in both written and spoken French a must, English an added advantage.

ONE (01) SALES AND MARKETING MANAGER (M/F) (Ref: TPC-0819R04SMM)

Responsabilities
Takes decisions on matters relating to the day to day retail operations within their defined work area including the strategic planning of resources to improve the business processes for each department through analysis and collaboration;
Translates the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit; identifies and optimizes promotional opportunities ensuring these are co -ordinated with wider Company promotions and campaigns;
Ensures that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business;
Ensures all new shop proposals meet the required return on sales prior to submitting any recommendations to the Managing Director; all new shop locations must be visited to ensure they will trade effectively and meet the proposed budgets;
Spends time in shops with retail shop teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies; maintains the corporate identity of Company in all shops and related initiatives;
Takes a lead role in building a strong sales management culture with the operations team; spends time coaching Regional Managers, identifying skills and opportunities for development; provides advice and guidance on shop manager issues when needed;
Proactively manages and reviews the performance and progress of Regional Managers and their regions, sets objectives and targets; works with Regional Training Manager to develop individual training plans for the team;
Lead the B2C positioning and on-going strategic development of the Company brand (In Collaboration with Group Marketing);
Work closely with the Product & Services department to ensure the B2C value propositions are in line with the brand vision and communications framework;
Develop, pilot and help plan the implementation of marketing communications activities (ATL and BTL, including digital and social media);
Define customer and competitor research objectives and methodologies;
Coordinate customer research approach with Products & Services department;
Combine market research findings with business intelligence insights to support Company’ development to a data-driven company.

Profile
Bachelor’s Degree in Business Administration or related field; MBA preferred;
Extensive business experience including relevant multi-site gained within the retail/ shop sector;
Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people; 
Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy;
Must possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions such as the current economic climate;
Experience of site evaluation;
Demonstrate financial management and budgeting skills;
Must demonstrate a proven ability to motivate, coach and develop people;
Proficiency in both written and spoken French a must, English an added advantage;
Excellent communication skills – verbal, written to include report writing and group presentations;
Influencing and negotiation skills;
Well-developed interpersonal skills;
Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. volume v price;
Excellent organization skills, able to priorities.

ONE (01) LOGISTICS & REPAIR MANAGER (M/F) (Ref: TPC-0819R04LRM)

Responsabilities
Recommend optimal transportation modes, routing, equipment, or frequency;
Establish or monitor specific supply chain-based performance measurement systems;
Create and implement policies or procedures for logistics activities;
Plan or implement material flow management systems to meet production requirements;
Implement specific customer requirements, such as internal reporting or customized transportation metrics;
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues;
Participate in carrier management processes, such as selection, qualification, or performance evaluation;
Monitor product import or export processes to ensure compliance with regulatory or legal requirements;
Ensure carrier compliance with company policies or procedures for product transit or delivery;
Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives;
Negotiate transportation rates or services;
Design models for use in evaluating logistics programs or services;
Supervise the work of logistics specialists, planners, or schedulers;
Prepare or file environmental certification applications;
Negotiate with suppliers to improve supply chain efficiency or sustainability;
Develop risk management programs to ensure continuity of supply in emergency scenarios;
Plan or implement improvements to internal or external logistics systems or processes;
Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping;
Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers;
Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management;
Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources;
Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services;
Conduct or review environmental audits for logistics activities, such as storage, distribution, or transportation.

Profile
Bachelor’s degree in logistics, business management, or associated discipline preferred;
Minimum eight (8) years of experience in logistics or supply chain management with at least one (1) year in supervision or management of logistics or related field;
Demonstrated knowledge of logistics problems, applications and distribution systems;
Proven results dealing with internal and external customer requirements;
Strong working knowledge of applicable logistics automated systems for the assigned function;
Excellent oral and written communication skills;
Proficient in Microsoft Office software including Excel and PowerPoint;
Additional knowledge/skills may be required by contract or assignment;
Ability to travel domestically and internationally;
Prior experience /exposure to technical environment an added advantage;
Proficiency in both written and spoken French a must, English an added advantage.

ONE (01) COUNTRY MANAGING DIRECTOR (M/F) (Ref: TPC-0819R04CMD)

Responsabilities
Own the country P&L, and ensure that business outcomes (profitability etc) are always achieved;
Manage the finances of the business, and ensure full audit compliance;
Ensure the business complies with company policies and procedures on, among others, anti-bribery, employment, governance;
Oversee relationships with all business partners in-country;
Represent the brand, and maintain quality service by identifying market trends, analyzing and reviewing best customer service practices etc. ;
Create, own and implement the commercial strategy for the country;
Implement local pricing models based on customer feedback and business performance targets;
Report on company operations in a timely and accurate manner;
Lead the growth and operations of the retail network by implementing the company’s standard operating model, and setting up hubs & retail outlets in line with growth targets.

Profile
Ten (10) years’ experience in a senior commercial role, preferably within a multinational business (e.g. FMCG, telecoms), with P&L ownership & a track record of delivering consistent bottom-line performance;
Demonstrated assertiveness, a passion for excellence, and a unique ability to build strong relationships internally and externally; 
Proven strategic aptitude, with the ability to influence at a senior level internally and externally - Commercial acumen, with strong customer orientation;
Demonstrated track record of leading teams to consistently deliver outperformance;
Very strong analytical, quantitative, problem-solving and project management skills are required;
First class time management and organizational skills, with a strong ability to prioritize;
Prior experience in a reputable strategy consulting firm (e.g. KPMG, PWC, McKinsey) a distinct advantage.
Flexible, results-oriented, and able to work in a project-driven environment;
Multi-tasking, project management and decision-making skills;
Strong leadership and influencing skills, with the ability to engage key stakeholders;
 Strong analytical and numerical skills, commercial acumen, and MS Excel skills;
Demonstrated ability to lead change efforts within an organization;
Have a good judgment, and the ability to develop credibility across the business.

ONE (01) CUSTOMER SERVICE MANAGER (M/F) (Ref: TPC-0819R04CSM)

Responsabilities
Assist in the implementation of a Customer Service Call Centre;
Manage daily operations at the Customer Service Call Centre; including a team of supervisors and call operators;
Coordinate the collection of data from the Call Centre, and provide reports to Country MD and Regional Managers; 
Monitor and improve customer service across the Company Shop network;
Coordinate the implementation of Customer Satisfaction Surveys;
Work with Regional Workstream Owner to implement operational improvements at the Customer Service Call Centre;
Audit processes at the Customer Service Call Centre;
Train new Customer Service staff;
Develop service procedures, policies and standards;
Keep accurate records and document customer service actions and discussions;
Analyze statistics and compile accurate reports;
Control resources and utilize assets to achieve qualitative and quantitative targets;
Weekly preparation of shift rotation;
Manage budget for Customer Service Call Centre;
Collect call volume data and produce reports for senior managers;
Raise recurring customer issues with senior managers;
Carry out process audits for all aftersales processes to be managed at the Call Centre;
Meet targets for reduction of late payers through call centre processes;
Meet targets for call volumes and response to mass SMS systems;
Perform quality assurance on out-going calls and shop interactions;
 When required, assist in recruitment and training for new staff

Profile
BS degree in Business Administration or related field;
Proven working experience as a customer service manager or retail manager;
Experience in providing customer service support;
Excellent knowledge of management methods and techniques;
Proficiency in English;
Working knowledge of customer service software, databases and tools;
Awareness of industry’s latest technology trends and applications;
Ability to think strategically and to lead;
Strong client-facing and communication skills;
Advanced troubleshooting and multi-tasking skills;
Customer service orientation;
Proficiency in both written and spoken French a must, English an added advantage
 
Is one of these profiles yours?

MANDATORY deposit your file both:
- At the headquarters of the Cabinet: C / 892 Sikècodji, 1st street on the right after la Direction de l’Office du Bac, 1st crossroads, 2nd house on the right (2-storey building) Cotonou (von ELHADJI GANKPO)
- And by email to: solar@talentsplusafrique.com
   
Send us:
A cover letter addressed to the manager;
A resume according to the template to download on the link https://www.talentsplusafrique.com/jns/CVTPA.docx
A copy of university degrees and proof of experience (certificates and/or work certificates).
 (Any application that does not meet this requirement will be rejected outright).

Deadline for submission: August 23th, 2019

- For more information: 00 229 95 10 91 51/ www.talentsplusafrique.com

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