An exciting opportunity to join our Operations young and dynamic Team ...
A great place to work – Damco is a dynamic, fast-paced work environment employing energized people, the best in the Industry. Our global network provides you with visibility and access to professionals all around the world where you can learn all that we have to offer and explore your skills.
You will be working in a dynamic operations department where there are many opportunities for career and professional development – something that is important to us.
A great career path for both generalists and specialists in a wide range of fields. We support your development through regular performance.
Key responsibilities
As a Customer Service Executive, working in our Solutions Customer Service Department, you will be the first point of contact for designated Damco customers – delivering a first-class customer service to many well-known company names. Relationship management is key; as is an understanding of each client’s specific needs and seeking opportunities to both improve the service provided and to generate future potential business.
Our Customer Service agents work in small teams developing, operating, reviewing and maintaining Standard Operating Procedures for each client. You will be responsible for ensuring that all sales invoices are raised in an accurate and timely fashion, that all supplier purchase invoices are processed and that each file will generate the maximum contribution to Damco.
You will monitor the performance of third party suppliers and support the client in problem solving by building an in depth understanding of their business and the problems that impact on it. We encourage innovation and process improvement and so encourage our employees to regularly make suggestions on how process may be optimized. Importantly our Customer Services represent Damco in a positive “can do” manner.
We are looking for
Who we are looking for
Candidates must have industry experience, strong excel knowledge and some exposure to finance
Team members who:
• Are hard working, detailed and accurate.
• Have the ability to communicate clearly with colleagues sitting in differnet regions in Burkina Faso, Suppliers and, of course, our Customers. A strong customer mindset is a plus.
• Colleagues who are quick learners with the ability to work in a fast-paced environment.
• Are well organized, passionate and are team players.
Technical skills:
• Good working knowledge of MS Office Products,
• In this role you will have the opportunity to add to an already developed in-depth knowledge of the international logistics / supply chain management industry or start to build a career in this field.
This is a local position and candidates should be able to demonstrate the right to live and work in Burkina.
At Damco we embrace diversity and recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs.