"After two challenging years with flat growth, Guinea’s economy grew 5.2% in 2016 per World bank data, with investments in infrastructure and mining ramping up. At the same time the containerized market grew by 5% in 2016 and 10% in the first half of 2017.
Maersk Guinea is a fully owned agency representing Maersk Line and Safmarine. It is a lean and dynamic function-based organization of 28. In an increasingly competitive environment Maersk Guinea SA remains the market leader in the country".
We are looking for an enthusiastic individual with experience in Customer Service to join our Team in Conakry, Guinea.
The role of the Customer Service Counter Agent is to own/manage the customer experience in all interactions with customers and intermediaries that come to the Maersk Line counter. This primarily around release of documents and cargo. In all aspects of the position to identify and bring forward opportunities for improvement of the customer experience and Maersk Line processes.
We offer
-An international, open and engaging working environment.
-Experience a truly value and team-based leadership.
-The chance to work alongside a dynamic and motivated team of Customer Service.
-A role with plenty of room to create your own impact.
-The opportunity to manage a portfolio of customers.
Key responsibilities
-Act as a primary contact for customers needing release of documents.
-At all times adhere to company procedures and regulatory requirements.
*At origin (export side):
-Print and release or send transport documents and certificates.
*At destination (import side):
-Receive original transport documents.
-Receive payments for non-credit customers, check for short payments.
-Update systems to reflect correct transport document status.
-Correctly archive original transport documents.
-Control stock of B/L paper Be aware of and help drive continuous improvement opportunities.
-Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for
-Bachelor Degree
-Fluency in French and a good level of English and local languages.
-Open minded and ability to handle change.
-Proactive, energetic, passionate and fast to learn new things.
-Capable of building solid rapport over the phone.
-Able to build and maintain a strong network of customers.
-Capable of overcoming objections.
-Confident in making decisions.
-Team player able to work under pressure and stay organized with the ability to prioritize.