Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe’s work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.
The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are the keys to economic development. But they face many challenges: low literacy, lack of access to jobs and markets, unpredictable political dynamics and, increasingly, the effects of climate change. For many women and young people, the challenges are even more daunting. Working with TechnoServe staff, people around the world are lifting themselves out of poverty. The results are amazing...when incomes increase and living conditions for families get better, they are able to access health care and education previously out of reach. Communities and even whole countries are better off.
TechnoServe Benin is looking for a results-oriented professional to work across BeninCaju’s activity streams in order to develop, test and implement new technology-focused interventions. The Technology Intervention Program Manager will provide coordination and leadership over digital tools to drive efficiency and knowledge sharing along the cashew value chain in Benin.
BeninCajù is a multi-year project funded by the United States Department of Agriculture (USDA) under its Food for Progress Fund (FFPr) program. It is implemented by TechnoServe in partnership with Catholic Relief Services (CRS) and local organizations in Benin. BeninCajù uses a sector-wide approach that aims to improve Benin's cashew nut sector in a dynamic of more productive, diversified and inclusive economic growth for the benefit of Benin and its population. Over the duration of the project (2015 to 2024), BeninCajù aims to increase the yields and incomes of 50,000 farmers, triple the national processing capacity, and catalyze the development of the emerging derivatives market, with the aim of putting the sector on a path of growth and success.
Over the past two years, BeninCajù has been developing digital tools to drive efficiency and knowledge sharing along the cashew value chain in Benin and other African cashew-producing nations. The team has used the Lean Startup approach (Build-test-learn) and agile development sprints to develop and pilot digital tools to drive efficiency and knowledge sharing in TechnoServe’s African cashew work. This fall, BeninCajù will launch four tools, including a chatbot to improve the efficiency and accuracy of farmer training, a mobile application to link farmers to prospect cashew nut buyers and capture key quality metrics and an e-Learning course to train cashew processors on business and technical skills.
Primary Functions & Responsibilities:
Plan and execute build-test-learn (“Lean Startup”) cycles and agile development sprints to develop and roll-out digital tools to improve knowledge sharing and efficiency in TechnoServe’s cashew work
Develop go-to-market strategies to launch digital tools, adapt them according to user feedback and drive wide-scale adoption, identifying clear target segments, institutional partners, marketing challenges, and metrics to track adoption and engagement. Key priorities are the geospatial tools for cashew mapping, online learning platforms for training extension workers, and the Caju quality mobile application.
Build and maintain relationships with key external stakeholders in the cashew value chain and wide agri-tech ecosystem in West Africa (e.g., governmental, NGO and private sector partners) to drive tool efficacy and adoption
Supervise the Technical Support Analyst to complete deliverables, providing back-stopping support where needed
Act as central coordinator among direct reports, TechnoServe project teams, practices and other internal teams as needed
Supervise other external resources, contributors and consultants
Support recruitment and contracting of staff, fellows, and interns as needed
In collaboration with the CoP, Deputy CoP and Finance and Administrative Manager, support budget tracking, contract modifications, deliverable tracking against budget, and administrative follow-up;
Manage review and finalization of internal and external project documents, including donor deliverables, presentations decks, studies and technical reports
A Bachelor's degree with at least seven years of professional experience; or a Master’s degree with at least five years of professional experience in Business Information Technology or a related field is preferred.
Professional experience in developing and executing go-to-market strategies for information technology products
Strong project management skills, including the ability to anticipate demand and manage multiple tasks and projects while meeting tight deadlines and the ability to manage teams from diverse professional and personal backgrounds. A PMP (Project Management Professional) certification is preferred.
At least two years' experience at a top-tier management consulting firm
Professional experience within emerging market and agricultural contexts strongly preferred
Required Languages: Fluency in English and professional proficiency in French required
Travel: Up to 15% of local or international travel
Knowledge, Skills and Abilities:
Strong interpersonal communication and information-gathering skills within the African agricultural context are strongly preferred.
Strong presentation skills
Strong budget management and financial analysis skills, including proficiency in Excel
Detail orientation, including strong organizational, analytical and quantitative skills
Demonstrated ability to independently structure and manage complex tasks
Proven team player with strong interpersonal and cross-cultural skills
Excellent computer skills in Word, Excel, PowerPoint and Internet
Outstanding organizational skills
Supervisory Responsibilities: This position will supervise a team of two analysts and coordinate the technology interventions with other activity leaders on the BeninCaju team.
We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.
With our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.
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