Customer Experience Agent - Pipeline
- Référence cDiscussion: 1100631
- Publié le: 17/05/2022 à 16h18min37s
- Niveau d'études: Non précisé
- Expérience: Non précisé
- Expire le: 24-05-2022
Maersk Line
Cairo, Egypt
Transports et logistique
Customer Experience Agent - Pipeline
Full time
EG - Cairo
Opportunity
At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen.
When you join Maersk, you will find that the world is your workplace. You will work in a culturally diverse, stimulating environment, surrounded by new ideas. It means that you will be challenged in a fast paced and result driven environment, getting new experiences, be part of a winning team, have fun at work while striving to meet and exceed customer expectations with a high team spirit. In this position you will have the opportunity to acquire skills and knowledge in the following areas:
• Customer Service-related systems.
• Exposure to multinational environment/culture.
• Room for growth and development.
• Enhancing personal skills.
• Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations.
• Teamwork, cross-functional management, & cross-cultural management.
Who we need? Who we want?
• Have previous customer experience from a customer-facing role, with background in logistics and supply chain.
• Fluent in spoken and written Arabic and English.
• Have a university Degree in a business, Logistics related field
• Energetic attitude and positive mindset and team oriented.
• Team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision.
• Like spotting ways to optimize existing processes.
• Drive and enthusiasm coupled with strong interpersonal skills.
• Communication and negotiation skills.
• Confident in decision making.
• Ability to work under pressure.
• Customer centric and oriented no matter the situation.
Your main responsibilities will include but not be limited to:
• Builds strong relationships with customers to gain an understanding of their business, deliver excellent customer service.
• Have the ability to handle a customer portfolio and do the needed follow-up (overall business customer business knowledge including financial situation follow up).
• Execute all assigned tasks with efficiently and with responsibility and open mindset for changes and adjustments.
• Teamwork and Team mindset.
• Cater to a great number of customers daily in a professional and smooth manner.
• Handle ocean shipment and logistic coordination while processing all needed work.
• Ensures a smooth execution of the end to end shipment life-cycle by working closely with the customer and internal teams.
• Builds strong relationships with all other departments.
• Support the digitization agenda by positively influencing customers’ uptake of new e-features.
• Fully responsible for customer satisfaction and has experience with customer interaction.
• Improve loyalty and Proactively involve in project roll-out and actively seeking out continuously improvement opportunities.
• Have an up-selling mindset and ensures all products and services are sold to the customer to maximize profitability.
• Always ready for new challenges and changes.
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
Additional info
Ref. R12435
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over