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Customer Experience Agent (Reefer Doc)


Cape Town, South Africa
Transports et logistique
Customer Experience Agent (Reefer Doc)

Full time
ZA - Cape Town

In this role you will execute the various export and import customer service processes as per global design across teams, monitor assigned exports/imports performance against KPIs and make recommended corrective actions where necessary. You will conduct and assist with training of how to handle DGD and REEF cargo shipments as per manuals, guidelines and policies when an OTCS has been assigned.

Main Responsibilities:
You will be expected to execute the various export and import customer service processes as per global design across teams while monitoring the assigned exports/imports performance against the KPIs, along with making recommended corrective actions where necessary
You will as well conduct and assist with specific training on cargo shipment documentation as per manuals, guidelines and policies
Additionally, you will be in charge of the following:
Execution of all Logistics & planning for operational tasks
Completing and passing relevant customs and shipping documents as per legislation for Europe, Far and Middle East, Kenya, USA and Bangladesh
Ensuring all receiver documentation requirements are met
Ensuring compliance with the authorities regarding the approval and signing of documentation
Co-ordinating with the shipping lines regarding waybills/bills
Emailing / couriering all documents to Customers / Consignee’s
Customer Care – Queries
Attending industry related meetings / maintaining international protocols

Who and What we are looking for:
From 3years’ experience in a related area
Knowledge of the functional area and understanding of the business overall nature
Problem solver attitude/approach through a choice between known alternatives within the area of expertise and direct manager that will evaluate the appropriateness and effectiveness of the solution
Presentation skills in order to share results of own work to team
Have a sound knowledge to job base costing

Additional info
Ref. R17239

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere 

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