Customer Experience Agent- Multicarrier
- Référence cDiscussion: 1080036
- Publié le: 23/02/2021 à 12h23min17s
- Niveau d'études: Non précisé
- Expérience: 2 ans
- Expire le: 08-03-2021
Maersk Line
Kampala, Uganda
Transports et logistique
Customer Experience Agent- Multicarrier
Uganda
Kampala
Local
Customer Service
Last application date: 8/3/2021
Maersk is looking to hire a conscientious Customer Experience Agent - Multicarrier to ensure that all import/export requirements are maintained as well as reporting daily movements, service failure issues and other challenges to CX Team Lead.
We offer
-We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.
Key responsibilities
-Ensure that customers are daily updated on the status of their cargo.
-Daily TrakIT Updates to ensure we have a record of the shipment status.
-Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs. Communicate non-conformance of service and data quality.
-Regular receipt of manifests and ensure that documentation and railing / trucking of containers is done in time.
-Receipt of Shipping instructions coordinate booking with documentation.
-Ensure operational efficiencies are brought to the attention of the delivery Manager and incorporated.
-Ensure that customer service is of the highest standard.
We are looking for
-A least 2 years industry experience.
-International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.
-Can timely communicate internally and externally to relevant stakeholders.