Desktop Engineer (Infrastructure / Systems Technologist / Wintel Server / Cisco Networking / MS Exchange) Cape Town
Cape Town, South Africa
Our client requires a mid-level Desktop Infrastructure and Systems Technologist to be based in their Cape Town location. The ideal candidate would possess 6-8 years of experience in providing highly effective desktop support services. The role is primarily responsible for ensuring a high level of service support and delivery to a remote commodities desktop trading environment. (primarily New York and London with additional offices including Houston and Singapore). Secondary or growth responsibilities will be to ensure high availability of Wintel Server, Cisco Networking, MS Exchange systems. A high level of responsiveness and customer engagement is expected along with a passion for driving technology improvements and evolution.
Our client is a global merchant commodities firm specializing in energy and its associated industries. They focus on identifying value in the production, refinement, transportation and consumption of tradable commodities and anticipating opportunities in the supply chain where they may be under or over-valued.
The organisation has a global reach spanning 11 offices and approximately 360 employees (85 traders and originators).
Duties & Responsibilities, KPA:
Serve as remote Desktop support engineer for approximately 350 Windows trading desktops across approximately 12 global sites.
General maintenance and 1st level incident management for Regional Server (Windows), network (Cisco) and Data Protection (Cohesity) infrastructure.
Maintain oversight over Security Infrastructure and Incident Management.
Education & Experience Required:
Windows Desktop and common office applications
MS Exchange Server, Outlook
Exposure to environments with high expectations for mission critical IT Systems eg. Financial services, Banking and Trading firms.
MS Teams, Skype for Business
Familiarity with Cisco Networking
Market Data Applications e.g. Bloomberg, Reuters , ICE
Benefits and Contractual information:
Location: Cape Town
Reporting to: Chief Technology Officer
Direct reports: ±7 operations engineers
Start Date: Jan 2020 (sooner if possible)
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