Continuous Improvement Specialist - Control
- Référence cDiscussion: 1046979
- Publié le: 20/02/2019 à 10h28min19s
- Niveau d'études: Bac + 3
- Expérience: 1 an
- Expire le: 01-03-2019
Maersk Line
Cape Town, South Africa
Transports et logistique
Continuous Improvement Specialist - Control
South Africa
Cape Town
Local
Customer Service
Last application date: 1/3/2019
We are looking for a dedicated team player to join our Control Team in Cape-Town.
In this role, you are expected to support the Cluster in coordinating tasks and activities related to the physical flow of our Cargo. The purpose of the role is to minimize rolling, long layovers and operational shutouts.
We offer
-We offer a position in a challenging and ever-changing environment in which you will gain industry knowledge, sharp communication skills and create collaboration between Operations and Customer Service.
-This will equip you with the competencies required for cargo-handling roles, manage service delivery, deepen your potential and career development as well as contribute to your team’s and organization’s success.
Key responsibilities
-Actively builds strong relationships with the different Customer Service teams across the countries in a cluster/area, the Regional Operations Center and gain an understanding of their business, service needs, drivers and purpose.
-Independently responsible for coordinating with internal stakeholders the cargo readiness and contingencies for the relevant shipments of the cluster and/or the ports in the cluster/area.
-Drives a smooth execution of the end-to-end shipment lifecycle, by working closely with the Customer Service teams.
-Proactively tracks vessel contingencies and notify the Customer Service teams of relevant deviations from the transport plan, including potential solutions or alternatives.
-Owns customer's issues and engage Liner Operations Center as required to facilitate timely and effective solutions to pacify the situation and avoid unnecessary cost.
-Acts as the primary (escalation) point of contact for the Customer Service teams and the Liner Operations Center.
-Remains current on changes in local and foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that will come with it.
-Has a full understanding of cross functional processes.
-Actively seeks out and acts on continuous improvement opportunities to reduce delays to cargo and increase our vessels utilization.
-Independently engages stakeholders and implements strategies to improve Customer Experience and vessel utilization.
-Supports change initiatives and actively use experience and knowledge to ensure smooth implementation.
-Acts as back up for the Team Leader in case of absence.
-Handles escalations and ensuring these get executed.
We are looking for
-1 to 3 years of experience.
-Bachelor Degree or equivalent, Logistics will be a plus.
-Ability to bridge and navigate the organization across teams, countries and layers.
-Strong analytical competencies.
-Passion for Customer Service.
-Constructive and focused on problem solving mindset.
-Proactive nature and interested in preventing issues.